We use a print-on-demand service so fulfillment usually takes 3-7 business days, after which your order is shipped out. Shipping time depends on your location and the product/s you bought (you can see more specific shipping times in each product page), but on average:

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

We work with an print-on-demand service with fulfillment facilities worldwide, it depends on the product you chose and your location (you can find more specific shipping details in each product page).

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

You can also check shipping details in the product description to validate if your purchase will ship from your country.

Check if your shipping confirmation email has any mistakes in the delivery address, if your local post office has your package or if the courier left it with your neighbor.

If you found a mistake in your delivery address, we can send you a replacement order but shipping will be at your own cost. If it was correct and neither your post office nor your neighbor has your package, send us an email at roberto@morewaslostincuba.com with your order number and we’ll try to sort it out.

You’ll receive a tracking link via email when your order ships out. If you have any questions about tracking/shipment you can send reach out at roberto@morewaslostincuba.com.

We’re incredibly sorry that happened. To fix it ASAP, email us at roberto@morewaslostincuba.com within a weeks’ time with photos of the damaged product, your order number and any other details you may have. We’ll get back to you as quickly as humanly possible.

We are a small team and returns cost us a lot of money so please check product details carefully before buying (particularly for clothing).

However, if you want to return a purchased product, please let us know by contacting us at roberto@morewaslostincuba.com!

We don’t offer exchanges currently. If you’re unsure which size clothing would fit better, check out our sizing charts - we have one for every item listed in our store in the product description. If you still have doubts after that, please reach out to us by email and we’ll be happy to help.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at roberto@morewaslostincuba.com within a week after you received your order. Include your order number, photos of the mislabeled item and any other details you can think of and we’ll send you a new one or issue a refund!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at roberto@morewaslostincuba.com with photos of wrong/damaged items and we’ll sort that out for you ASAP.